Company: SARL Thiery et fils – Trade name: Le Relais du Louvre
Address: 19, rue des Prêtres-Saint-Germain-l’Auxerrois – 75001 PARIS
RCS: Paris B 353 907 660
Share capital: €122,000
Intra-community VAT: FR83353907660
Hereinafter referred to as “HOTEL”
Publication Director and Legal Representative: Catherine Baignères
Contact:
Tel.: +33 (1) 40 41 96 42 – Fax: +33 (1) 40 41 96 44
E-mail: contact@relaisdulouvre.com
Hotel website address: www.relaisdulouvre.com
Photo credits: Gilles Hirgorom, Yoann Hervet – Coach Hotels
Development & hosting: Les Apaches – Web agency in Lyon – les-apaches.fr
Design, photography & art direction: Coach Hotels www.coach-hotels.com
The website and all of its content (texts, images, graphics, logos, videos, sounds, etc.) are protected by French and international copyright and intellectual property laws.
Any reproduction, representation, modification or distribution, in whole or in part, without the prior written authorization of Le Relais du Louvre or the rights holders, is strictly prohibited, except for private or family use.
Le Relais du Louvre processes the personal data collected on its website in accordance with Regulation (EU) 2016/679 (GDPR) and the amended French Data Protection Act.
Detailed information regarding the management of this data is provided in the Privacy Policy, accessible from every page of the site.
Any request regarding the exercise of rights of access, rectification or deletion may be addressed to: contact@relaisdulouvre.com.
These General Terms and Conditions of Sale, hereinafter referred to as “GTC”, apply to any reservation made by a client, as defined below, on the website www.relaisdulouvre.com, operated by the HOTEL.
Use of the website implies full and unconditional acceptance of the GTC described below. These terms may be modified or supplemented at any time; users of the website are therefore invited to consult them regularly.
This website is normally accessible to users at all times. However, an interruption for technical maintenance may be decided by the site, in which case it will endeavor to inform users in advance of the maintenance dates and times.
The website is published by the HOTEL, as defined in the legal notice.
Having set forth the above, the following has been agreed:
The terms used in these GTC, including the preamble, and beginning with a capital letter, whether used in the singular or plural, have the meanings given below.
Client: refers to the adult natural person with full legal capacity to enter into these GTC, acting for personal purposes and excluding any activity of intermediation, resale, distribution or similar involving all or part of the Services.
Contract: refers to the GTC as well as the Specific Conditions of the Reserved Rate or the Cancellation Policy, as applicable, as summarized in the Confirmation Email.
Privacy Policy: refers to the policy for the protection of personal data.
Specific Conditions of the Reserved Rate: refers to the specific conditions for booking, cancellation, no-show, minimum number of persons, guarantees for each Accommodation Service, which vary in particular depending on the season and the HOTEL, which are available on the Site at the time of booking and summarized in the Confirmation Email.
Confirmation Email: refers to the confirmation email sent by the HOTEL to the Client at the email address provided by the Client when booking, containing a summary of the contract and specifying the booking conditions (services booked, Specific Conditions of the Reserved Rate, price and any applicable taxes, price of Ancillary Services, check-in/check-out times, rules applicable to the hotel stay, booking dates, guarantee).
Cancellation Policy: refers to the specific conditions applicable to the modification and/or cancellation of a service.
Flexible Rate: refers to a rate that the Client may choose when booking; it is cancellable free of charge up to 48 hours (72 hours for the Agoda site) before the arrival date at midnight at the latest, local time (room check-in time: 3:00 p.m.).
Prepaid Rate: refers to a rate that the Client may choose when booking. The reservation may be canceled but is non-refundable. In the event of cancellation by the hotelier, the Client will receive double the deposit paid. The total amount of the stay including all taxes will be charged upon receipt of the reservation. The amount retained by the HOTEL constitutes a fixed termination indemnity.
Services: refers to Accommodation Services, Restaurant Services and other ancillary services offered to clients by the HOTEL on the Site.
Ancillary Services: refers to additional products and/or services offered to clients when booking an accommodation service (such as a bottle of champagne, bouquet of flowers, etc.).
Accommodation Service: refers to the accommodation provided within the HOTEL for the duration and on the dates selected by the Client and under the conditions set out and/or available on the Site.
Restaurant Service: refers to the restaurant service offered within the HOTEL.
Tourist Tax: refers to the local tax imposed by the city and payable in addition by the Client upon departure. The tourist tax is due per adult (18 years and over) and per night. The amount for 4-star establishments is set at €8.45 as from 1/1/2025.
The Contract governs the contractual relationship between the Client and the HOTEL with which the Client makes a reservation. The GTC are made available to the Client on the site, where they can be consulted at any time. The Client may save and print the GTC using standard browser and/or computer functions.
The GTC prevail over any other document with respect to their subject matter, except for the Specific Conditions of the Reserved Rate or the Cancellation Policy, which prevail over the GTC in the event of a conflict.
The Contract constitutes the entire agreement between the parties. No general or specific conditions communicated by the Client may be incorporated into or added to the Contract.
The Site enables clients to book one or more service(s) within the HOTEL. The essential characteristics of the services are described on the site.
The photographs presented on the site are for indicative purposes only. While every effort is made to ensure that the photographs, graphic representations and texts reproduced to illustrate the HOTEL and/or the services provide an image as accurate as possible of the services offered, variations may occur in particular due to changes in furniture or possible renovations. In case of doubt or to obtain further information about the services, it is possible to contact the HOTEL by email or by telephone via the Contact page of the site.
In any event, the company and/or the HOTEL cannot be held liable for non-substantial errors that may occur in this respect.
The Site also mentions the following information:
Any reservation implies full reading and acceptance of these General Terms and Conditions of Sale and, where applicable, of the Specific Conditions of the Reserved Rate or the Cancellation Policy.
The Client acknowledges having read the characteristics of the services and their suitability for his or her needs. All reservations are nominative and cannot be transferred to a third party, whether for free or for payment.
When booking on the website, the user is redirected to the reservation and payment management platform HOTELPARTNER SA, Chemin de la Source 5, CH-1009 Pully (Switzerland). The personal data necessary for the booking are processed in accordance with the Privacy Policies of both the HOTEL and HOTELPARTNER.
The rates available on the website include in particular the formulas “flexible rate,” “non-refundable cancellable rate,” and “free cancellation up to 48h before arrival.”
Deposits fall under Article 1590 of the French Civil Code:
Advance payments, where applicable, bind both parties definitively.
Online booking takes place in several steps: the client selects the dates, number of guests, and room type, enters personal and payment details, accepts the GTC, then validates the reservation.
All information transmitted is secured via the HOTELPARTNER provider.
The client receives a confirmation email summarizing the key elements of the reservation.
Depending on the selected rate, the client may cancel the booking by clicking the link provided for that purpose.
In accordance with Article L.221-28 (12°) of the French Consumer Code, accommodation services are not subject to the right of withdrawal provided for in Article L.221-18.
The conditions for cancellation or modification are specified in the reserved rate and reiterated in the confirmation email. Clients are advised to take out appropriate travel insurance.
In the event of late cancellation, no-show, or payment irregularity attributable to the client, the HOTEL may charge all or part of the stay according to the rate’s specific conditions. These amounts may be deducted from the deposit, prepayments, or the credit card provided as guarantee.
The HOTEL reserves the right to put the canceled or unclaimed room back on sale.
If the HOTEL decides not to honor the reservation, the client will receive compensation equal to twice the deposit paid.
If the client shortens the stay, the total price of the stay remains due.
Any complaint relating to the execution of the services must be submitted in writing to the contact details listed on the Contact page of the website.
In accordance with Article R.611-42 of the French Code governing the entry and stay of foreign nationals, the client authorizes the HOTEL to pre-fill the individual police form called the “registration card” with the information obtained at the time of booking.
The client shall verify the accuracy of the pre-filled information and sign said form upon arrival.
At the discretion of the HOTEL, certain animals are accepted under specific conditions. In any case, and unless otherwise stated, animals must be kept on a leash in the HOTEL’s common areas. Animals must not be left alone in the room or unattended while their owners are outside the hotel. Owners must also ensure that their animals do not damage the room or its furnishings and that they maintain the peace and quiet of the establishment at all times.
Children must be supervised by their parents or by a responsible adult. The client also undertakes to ensure that children under their responsibility respect the tranquility of the establishment at all times.
Use of the Wi-Fi network is free for guests.
Illegal downloading is strictly prohibited and is the responsibility of the client.
The client must comply with the HOTEL’s security policy, including the rules governing the use of protective measures implemented to prevent unlawful use of IT resources, and must refrain from any act that could compromise their effectiveness.
The client undertakes not to use the IT resources made available by the HOTEL for the reproduction, representation, distribution, or public communication of works or objects protected by intellectual property rights without prior authorization from the right holders. The client shall indemnify the HOTEL, at their own expense, against any action or claim by a third party alleging a violation of intellectual property rights and shall bear all related costs, damages, and expenses.
In this respect, the client shall reimburse any loss, damage, or expense (including reasonable attorney’s fees and court costs) incurred by the HOTEL in connection with such an action, as well as any sums paid under settlements and/or damages awarded against the HOTEL.
The client agrees to use the room responsibly and to comply with the HOTEL’s code of etiquette set out in Annex, as well as the hotel directory. Any behavior contrary to good morals or public order may authorize the HOTEL to request the client to leave the premises. In such a case, the client must pay the HOTEL the full amount stated in the confirmation email, and no refund or compensation of any kind shall be granted.
Security measures are implemented by the HOTEL. Video surveillance is in place at the HOTEL reception to ensure the safety of people and property. However, clients are advised to remain vigilant, particularly with valuable items. Safes are available in all rooms. Clients are strongly advised not to leave valuables visible, especially in rooms or common areas.
During the stay, the client is responsible for the room made available as well as for its furnishings.
More generally, the client is responsible for all consequences resulting from negligence, faults, or errors, and more broadly for any direct or indirect, material or immaterial damage caused to third parties or to the HOTEL arising from the use of the services.
In the event of damage or deterioration not reported before the client’s departure (check-out), the HOTEL reserves the right to charge the amount required for repairs, as well as any additional costs related to the unavailability of the room during that period.
For accommodation services, the price related to the reservation is understood per room and per night, for the number of guests, dates, accommodation services, and, where applicable, ancillary services selected by the client.
Prices for services are indicated on the website in euros. Any conversion fees applied by the client’s bank shall be borne by the client.
Prices are inclusive of all taxes, except for those specified in the specific conditions of the reserved rate and reiterated in the confirmation email (notably the tourist tax), which must be paid directly at the hotel upon departure.
The price of services includes only the items expressly mentioned in the confirmation email.
Additional services or products provided by the HOTEL during the client’s stay will be added to the total amount stated in the confirmation email.
The HOTEL takes the utmost care to ensure the accuracy of the service prices listed on its website.
However, in the event of a manifest pricing error, the HOTEL reserves the right not to provide the services at the erroneous rate. In such a case, the HOTEL will inform the client and, depending on the situation, either send a new confirmation email if the client wishes to maintain the booking at the correct price, or cancel the affected services and refund any prepayment made.
The HOTEL may modify prices shown on the website at any time and without notice.
However, such price changes will apply only to reservations made after the new prices take effect.
Payment for reservations may be made by credit card (Visa, Mastercard, American Express) or by bank transfer.
When booking on the website, the client provides banking details according to the conditions communicated on the website and in the specific conditions of the reserved rate, in order to either (1) guarantee the reservation, or (2) prepay for the services before the stay.
These payment terms are reiterated in the confirmation email.
If the specific conditions of the reserved rate so provide, the client does not pay for the services at the time of booking but supplies banking information solely as a guarantee.
In this case, the client’s credit card is not charged at the time of reservation. The HOTEL simply performs a pre-authorization equivalent to the first night’s stay, and the client pays the total amount directly at the hotel. In the event of a no-show, the HOTEL is entitled to charge cancellation fees and, where applicable, all or part of the service price, which will be deducted from the pre-authorized amount in accordance with Article 4.7 of these terms.
Depending on the specific conditions of the reserved rate, payment may be made:
The HOTEL cannot be held responsible for any additional charges imposed by banking institutions.
In the case of payment by bank transfer, the client must ensure that their name and stay dates are clearly indicated on the transfer order and must send the HOTEL a copy of the payment confirmation issued by their bank. The HOTEL reserves the right to cancel the reservation without notice if the required deposit and/or balance payment are not received within the specified time limits.
If, for any reason (such as opposition, refusal by the issuing center, etc.), payment of the amounts due by the client proves impossible, the reservation will be canceled. The client will be informed by email sent to the address provided at the time of booking.
It is the client’s responsibility to save and print their payment confirmation if they wish to keep their banking transaction details.
The HOTEL processes clients’ personal data in connection with the performance of its services, in accordance with its Privacy Policy.
The HOTEL’s trademark, as well as all figurative or non-figurative trademarks and, more generally, all other trademarks, illustrations, images, and/or logos — whether registered or not — (the “Trademarks”) are and remain the exclusive property of the HOTEL or are licensed to it.
The website and all graphic, textual, visual, and photographic elements appearing on it — including, without limitation, illustrations, figurative or non-figurative trademarks, logos, images, drawings, photographs, typefaces, text, layouts, design, and presentation — (hereinafter “Content”) are and remain the exclusive property of the HOTEL or are licensed to it and are protected in particular by intellectual property rights.
The website and/or its Content may not, under any circumstances, be modified, reproduced, represented, distributed, displayed, sold, or incorporated into a derivative work or any other work, in whole or in part, on any medium whatsoever.
Generally, the website and/or its Content may only be used within the scope of browsing the site and, where applicable, for making a reservation.
The use of all or part of the website and/or its Content — including downloading, reproduction, transmission, or representation — for purposes other than those set out in these GTC is strictly prohibited.
The parties agree to apply Article 1218 of the French Civil Code and the case law of French courts.
For the avoidance of doubt, events of a personal nature are not considered force majeure.
The HOTEL invites the client to read these GTC carefully before each reservation, as they may have been modified. The GTC may be amended and/or supplemented by the HOTEL at any time.
In such cases, the new version of the GTC will be published on the website in a readable and accessible format, enabling clients to access and review them easily. The amended or supplemented GTC shall take effect upon publication on the website and shall apply only to reservations made after their posting. Reservations made prior to publication remain governed by the previous version of the GTC.
The client may retain a copy of these GTC on a durable medium by printing them.
In all circumstances, and in particular in the event of a dispute, the HOTEL may validly establish proof of the client’s actions, validations, and instructions — including the entry of required banking information — by means of computer records kept within the HOTEL’s information systems, as well as the content of client messages and operations, supported by connection logs.
The client acknowledges and accepts this mode of proof.
If any clause of the contract is declared null, unenforceable, or invalid by a competent court, the remaining provisions shall remain valid, applicable, and binding, unless otherwise decided by said court.
The failure of either party to enforce a right or to invoke a breach by the other party shall not constitute, for the future, a waiver of that right or of the breach in question. Any waiver shall only be valid if expressly made in writing by the waiving party to the other party.
The headings of the clauses are provided for convenience only; in case of contradiction between a heading and its content, the content shall prevail.
The fact that the HOTEL does not invoke any provision of the contract at a given time cannot be interpreted as a waiver of its right to do so at a later time.
For convenience, a translation of these GTC into English has been provided. However, in the event of a dispute, only the French text shall prevail.
The contract is governed by French law, without prejudice to any mandatory protective provisions that may apply under the consumer’s country of residence.
It is reminded that amicable resolution of disputes should be sought as a priority.
In the event of a dispute concerning the contract or the services, the client undertakes to first contact the HOTEL’s customer service department, whose contact details appear in the “Legal and Corporate Form” section.
After contacting the HOTEL’s customer service department in an attempt to resolve the matter amicably, and if no satisfactory response is received within sixty (60) days of such contact — the client may refer the matter free of charge to the competent consumer mediator, namely the Association des Médiateurs Européens (AME CONSO), within one (1) year of submitting the written complaint to the HOTEL.
The consumer mediation process may be initiated:
The mediator shall act independently and impartially to seek an amicable resolution of the dispute.
The client remains free to accept or refuse mediation.
If the HOTEL initiates mediation, the client remains free to agree or decline to participate.
Once the mediator has issued a decision, each party remains free to accept or reject the proposed solution.
In accordance with Regulation (EU) No. 524/2013 of the European Parliament and of the Council of 21 May 2013, the client also has access to the Online Dispute Resolution (ODR) platform at the following address: http://ec.europa.eu/consumers/odr
Any difficulties relating to the interpretation, performance, or termination of the contract, these General Terms and Conditions of Sale, or the services, shall — failing amicable resolution under the above conditions — be submitted to the exclusive jurisdiction of the competent courts of Paris, including in summary proceedings, third-party proceedings, or in cases involving multiple defendants.
By way of exception, it is specified that a consumer client may choose to bring any dispute either before one of the courts territorially competent under the French Code of Civil Procedure, or before the court of the place where they resided at the time of the contract’s conclusion or the occurrence of the harmful event, in accordance with Article R.631-3 of the French Consumer Code.
The HOTEL has been designed as a haven of well-being, inviting guests to relax in an atmosphere where every detail is crafted to ensure the tranquility and privacy of each individual.
Guests are kindly requested to read this Hotel Code of Etiquette and to comply with it throughout their stay.