This Privacy Policy (the “Policy”) defines the conditions under which Hotel LE RELAIS DU LOUVRE (hereinafter the “HOTEL”), as data controller, collects, uses, stores, and protects the personal data of its clients, prospects, and partners in connection with its business activities and the use of the website www.relaisdulouvre.com (the “Website”).
The HOTEL acts in accordance with Regulation (EU) 2016/679 of 27 April 2016 (GDPR) and the amended French Data Protection Act No. 78-17 of 6 January 1978.
Your trust is essential. This Policy applies to the Website and to all relationships, whether contractual or otherwise, between the HOTEL, its clients, and its partners. The HOTEL implements appropriate technical and organizational measures to protect users’ privacy and ensure respect for their rights.
This Policy explains which data are collected, for what purposes, by what means, with what security guarantees, and what rights you can exercise. “Personal data” refers to any information that allows you to be identified, directly or indirectly (name, first name, contact details, IP address, login identifier, etc.).
All processing carried out by the HOTEL complies with the regulations mentioned in Article 1.
The HOTEL may collect, during use of the Website or its services—particularly through online forms, the following data:
Anonymous audience data may be collected to establish usage statistics and improve the relevance of communications.
The data collection methods are detailed below.
Your data may be collected in the following cases:
Some data also come from cookies (see the “Cookie Management” section).
Unless otherwise stated, data are expressly and voluntarily provided by you.
When visiting the Website, cookies may be placed on your device.
A cookie is a small text file that enables recognition of your browser during its period of validity.
Purposes of cookies used by the HOTEL:
Cookies that are strictly necessary do not require your consent. Audience measurement and personalization cookies are only placed with your agreement. You can accept, refuse, or modify your preferences at any time via the cookie banner or your browser settings.
For more information, visit www.cnil.fr.
The HOTEL may process all or part of the data collected for the following purposes:
The HOTEL is the sole owner of the information collected through the Website. Your data are not sold, exchanged, transferred, or disclosed to third parties without your consent, except as necessary to respond to a request or execute a transaction related to the client relationship, the provision of HOTEL services, or their optimization.
For data collected during the creation of a client account and navigation on the Website, the Data Controller is Sophie Aulnette.
In this capacity, she defines the purposes of processing, provides full information to prospects and clients, obtains consent when required, and maintains a processing register. Whenever personal data are processed via the Website, the HOTEL takes reasonable measures to ensure their accuracy and relevance with regard to the purposes pursued.
The HOTEL undertakes not to process, host, or transfer information collected from its clients to any country outside the European Union or not recognized as adequate by the European Commission, without prior notice to the client. The Website remains free to select its technical and commercial subcontractors, provided that they offer sufficient guarantees in accordance with the GDPR.
The Website does not sell your data. They are used only as necessary or for statistical and analytical purposes.If disclosure to third parties is required, the third party undertakes to comply with this Policy. Sharing may be required to investigate, prevent, or act upon illegal activities, suspected fraud, threats to personal safety, violations of our terms of use, or to comply with a legal obligation.
Disclosure may be necessary in the following cases:
Apart from these cases, the HOTEL refrains from selling, renting, or transferring your data to third parties unless authorized by you and under a GDPR-compliant subcontracting agreement. You may object to data sharing at the time of collection or later, according to the procedures described in the section “Rights Related to the Protection of Your Privacy.”
Unless a longer period is required by law, the HOTEL retains your personal data for four (4) years for clients, in order to achieve the objectives described in the section “Use of Personal Data.” Certain documents must be kept for ten (10) years for accounting purposes.
In accordance with the amended French Data Protection Act No. 78-17 and the GDPR, you have the following rights:
You may exercise your rights free of charge by contacting Sophie Aulnette, Director, by email at contact@relaisdulouvre.com or by post at: RELAIS DU LOUVRE, 19 rue des Prêtres-Saint-Germain-l’Auxerrois, 75001 Paris, France. Subject line: “Rights related to the protection of your privacy.”
Your request must specify the data to be corrected, updated, or deleted and must include a copy of a valid identity document. Requests for deletion are subject to the legal obligations of retention and archiving.
You may also update certain information through your account. To unsubscribe from newsletters or marketing communications, use the “unsubscribe” link located at the bottom of each HOTEL email.
The HOTEL implements reasonable physical, technological, and organizational precautions to prevent unauthorized access, loss, misuse, or alteration of your data. Sensitive information transmitted online is protected by appropriate encryption mechanisms. Access to offline information is restricted to employees who require it to perform their duties (billing, customer service, etc.).
Data collected and stored via the Website are hosted by specialized service providers, including a Property Management System (PMS) used for hotel and customer relationship management.
These providers commit to implementing appropriate technical and organizational measures.
Since no method of transmission or storage is completely secure, the HOTEL cannot guarantee absolute security. In the event of a data breach, affected users will be notified so they can take appropriate measures, in accordance with legal reporting obligations and incident notification procedures.
No personal information of Website users is published, exchanged, transferred, assigned, or sold, in any form, to third parties without their knowledge.
The HOTEL may update this Policy by publishing a new version on the Website.
It is recommended that you consult the dedicated page regularly to stay informed of any changes.
The Website may contain links to other websites. The HOTEL is not responsible for the privacy policies or practices of these third-party sites.
By using the Website, you agree to this Policy and, where applicable, to the associated conditions indicated through the checkboxes displayed during data collection, in order to access the HOTEL’s services.
If you have a complaint regarding how the HOTEL collects, uses, or processes your data, please contact us first so that we may respond appropriately. If you remain unsatisfied, you may file a complaint with the competent supervisory authority, in particular with the Commission Nationale de l’Informatique et des Libertés (CNIL): https://www.cnil.fr/fr/plaintes
For any questions regarding this Policy or the management of your personal data, please contact:
contact@relaisdulouvre.com or by post at: RELAIS DU LOUVRE, 19 rue des Prêtres-Saint-Germain-l’Auxerrois, 75001 Paris – France